
FAQ
Questions people ask
Buying
What exactly am I buying?
A commemorative dedication of a real natural moment at a place you choose, recorded in the private Resthe registry, with a gift page and a certificate. It is not ownership of the sky, the weather or land, and not an official registration.
Can someone else dedicate the same sunrise?
Yes. Moments are not exclusive: a sunrise belongs to everyone who watches it. Your dedication, your words and your certificate are yours.
How long can the dedication be?
Up to 240 characters for Sky Wonders and 140 for Life Moments, so it fits the certificate.
How do I pay?
On Stripe’s secure checkout: by card, Apple Pay, Google Pay or Link, and other methods depending on your country. If a payment is confirmed only after the moment has happened, it is refunded in full automatically.
Place and time
When does the moment happen?
When you choose. The nearest sunrise or sunset is usually within 24 hours and the nearest full moon night within about 30 days, or pick any day up to two years ahead. You see the exact date and local time before you pay, and the gift page shows a countdown.
Which time is shown?
Always the local time of the place, never the time of whoever opens the gift. A Tokyo sunrise is shown in Tokyo time everywhere.
Can I change the place after paying?
No. The coordinates are fixed at payment, because the moment is calculated for that exact point. Names and the message can be corrected as often as you like until you approve the certificate, then once within 24 hours; the privacy setting until the moment happens. All with your private link.
What if the sun does not rise there soon?
Near the poles the sun may not rise or set for weeks. We check before you pay and do not sell a moment that will not happen soon.
The recipient
How does the recipient get the gift?
You send them the gift link by message, email or any way you like. You can also give us their email and we will send it for you.
Is the gift shown publicly?
No, not by default: every gift is private in the Resthe registry. You can choose to show only a first name and an initial, like “Sofia M.”. A full name is never shown unless the recipient agrees.
I lost the gift link.
Use “Lost your gift link?” with the email you paid with: we email you links to all your gifts.
The certificate
When is the certificate issued?
Right after payment. You check it and approve it, then send the gift link; from then on the recipient and you can download it as a PDF or print it, at any time, from the gift page.
Which sizes are there?
Sky Wonders: US Letter and A4. Life Moments: a premium certificate that is also a poster to print and frame, in A4, A3, US Letter and 11×14.
Do you sell paper certificates or physical items?
No. Everything is digital: the gift page, the notification and a certificate you can print yourself or at any print shop.
Life Moments
Can I dedicate the sunrise of the day we met, years ago?
Not that one — every Resthe moment is still ahead when you buy it. Instead, Life Moments start from a date in the past — the day you met, your wedding, a birth — and give a real moment that follows from it: your next anniversary sunrise, or the sunrise of a date you choose, numbered from the day you met.
How do you count our sunrises together?
Exactly, sunrise by sunrise at the place you choose, from the first sunrise after you met. Where the sun does not rise for weeks (polar nights and days), those days are not counted. We count up to 80° latitude.
What if we don't know the exact time?
That is fine. Without a time, we ask whether it was before or after sunrise that day, and we show you that day’s sunrise time to help.
The baby is not born yet. Can I buy Your First Sunrise now?
Yes. Enter the expected date and, if you know it, the time; you confirm that the moment is calculated from what you entered. You can buy up to two years ahead. The moment is fixed when you buy it; if the baby arrives on a different day, it does not move.
Is a Life Moment listed in the public registry?
Not by default: Life Moments are private unless you choose to show the first name and initial.
Refunds
Can I get a refund?
Gifts are a final sale once delivered, except where the law gives you rights that cannot be waived. See the Refund Policy.
What if the moment cannot happen?
If a moment cannot happen under our rules through our fault, or your payment arrives after the moment, we refund you in full, automatically.
Did not find your answer?
Write tosupport@resthe.com. A person answers, usually within a day.